Refund policy
We want you to feel confident and inspired every time you shop with Pause in Paper. If something doesn’t meet your expectations, we’ll do our best to make it right.
Return Eligibility
You may return items within 14 days of delivery if they meet the following conditions:
- Items are unused and unopened
- Returned in their original packaging
- Accompanied by a receipt or proof of purchase
🛑 Please note: The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense). It is advised to utilize a trackable shipping service for added reassurance.
Exchanges & Damaged Items
We offer replacements for defective or damaged items. Please contact us within 5 days of receiving your order, including photos and your order number, and we’ll sort it out promptly.
Refund Process
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method.
- Please allow up to 5 business days for the refund to appear
- Shipping fees are non-refundable unless the merchandise is damaged or defective
Questions?
We’re here to help! Reach us at hello@pauseinpaper.ca with your order number and any questions or concerns.